Right sized incident management and disaster recovery

  • Any time a natural disaster or major IT outage occurs, it increases executive awareness and internal pressure to create an incident management (IM) or disaster recovery (DR) plan
  • Traditional IM or DRP templates are onerous and result in a lengthy, dense plan that may satisfy auditors but are not effective in a crisis
  • The myth that IM or DRP is only for major events exposes and makes you vulnerable to more common incidents that can be just as disruptive to your business
  • Using outsourced infrastructure services means your vendors and partners are key players in meeting recovery timeline objectives

Our perspective and insight

  • Fundamentally, managing and recovering from incidents and events is about ensuring service continuity
  • Your plans must be used for both isolated and catastrophic events
  • We all know about Murphy’s Law, stuff happens
  • Critical success is achieved by focusing on improving overall resiliency and recovery, rather than basing plans and actions on selected events driven by a risk probability analysis
  • Cost-effective IM & DRP to maintain service continuity starts with identifying what is truly mission critical so you can focus resources accordingly

Key results

  • Define what is acceptable for service downtime and data loss based on the impact to the business
  • Document an incident response plan that captures all of the steps from event detection to a return to normal operations
  • Create a roadmap to close gaps between current capabilities and your acceptable downtime

Create a right sized plan for your business

  • Use our process and templates to jump start your ability to respond seamlessly to incidents and events
  • Follow a blueprint to create an actionable plan and process by following a proven methodology
    • define scope, current status, and dependencies
    • conduct a business impact analysis
    • identify and address gaps in the recovery workflow
    • complete, extend, and maintain your plan

Have an incident now?

  • Are you experiencing an incident or events now and need help getting through it
  • Reach out let our team of experienced professionals assist, our processes and knowledge can help get you through your current event

Call us today and find out how we can assist

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