Right sized incident management and disaster recovery
- Any time a natural disaster or major IT outage occurs, it increases executive awareness and internal pressure to create an incident management (IM) or disaster recovery (DR) plan
- Traditional IM or DRP templates are onerous and result in a lengthy, dense plan that may satisfy auditors but are not effective in a crisis
- The myth that IM or DRP is only for major events exposes and makes you vulnerable to more common incidents that can be just as disruptive to your business
- Using outsourced infrastructure services means your vendors and partners are key players in meeting recovery timeline objectives
Our perspective and insight
- Fundamentally, managing and recovering from incidents and events is about ensuring service continuity
- Your plans must be used for both isolated and catastrophic events
- We all know about Murphy’s Law, stuff happens
- Critical success is achieved by focusing on improving overall resiliency and recovery, rather than basing plans and actions on selected events driven by a risk probability analysis
- Cost-effective IM & DRP to maintain service continuity starts with identifying what is truly mission critical so you can focus resources accordingly
Key results
- Define what is acceptable for service downtime and data loss based on the impact to the business
- Document an incident response plan that captures all of the steps from event detection to a return to normal operations
- Create a roadmap to close gaps between current capabilities and your acceptable downtime
Create a right sized plan for your business
- Use our process and templates to jump start your ability to respond seamlessly to incidents and events
- Follow a blueprint to create an actionable plan and process by following a proven methodology
- define scope, current status, and dependencies
- conduct a business impact analysis
- identify and address gaps in the recovery workflow
- complete, extend, and maintain your plan
Have an incident now?
- Are you experiencing an incident or events now and need help getting through it
- Reach out let our team of experienced professionals assist, our processes and knowledge can help get you through your current event