ECM Application Support Specialist – Fort Collins: Job Posting

ECM Application Support Specialist
Bross Group - Fort Collins, CO 


Bross Group has a fulltime opening for a ECM Application Support Specialist with a client in Fort Collins, CO. Qualified candidates must have an in-depth understanding of Microsoft technologies (particularly different operating systems), critical thinking skills, knowledge of the SDLC, and be comfortable in a customer facing position. Experience with OnBase is a huge plus but candidates will go through training upon joining the team. ITIL certification is also a plus. Client is open to candidates who are looking to move into the ECM space as long as they have the “must have skills” listed above.

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Senior User Support & Help Desk Technician – Boulder, CO: Job Posting

Senior User Support & Help Desk Technician
Bross Group - Boulder, CO

Bross Group has a fulltime internal opening for a Senior User Support & Help Desk Technician. This person will be onsite at a client location in Boulder, CO and may be required to assist with clients in Denver. Please see below for qualifications. This is an urgent need so please apply if interested.

Critical success factors and abilities:
• Proficient with Mac and PC
• Highly proficient in customer management, must understand how to prioritize requests and set client expectations
• Diagnose computer errors and provide technical support
• Troubleshoot software, hardware, and network issues
• Train end-users how to setup and use new technologies
• Backup and restore an organization's data files and systems
• Install, configure and upgrade PC software and operating systems
• Clean and repair computer hardware, such as keyboards and printers
• Communicate clearly and effectively in both written and oral form
• Ability to use remote management tools to provide technical support over the phone or Web
• Proficient with supporting O365 environments
• Proficient in supporting Google Suite environments
• Familiarity with windows systems and network technologies is plus but is not required
• A passion for Learning and for providing world-class customer service
• Enjoys fast pace work environment, and ability to multitask
• Self-starter who takes initiative, is open minded and is a team player
• Positive attitude with good energy
• Displays integrity and accountability
• Ability to manage time effectively and meet deadlines
• Great sense of humor
Experience in the following technologies:
• Solid knowledge of OSX, Windows 7, 8 & 10
• Background in working with workstations in a networked environment
• Strong troubleshooting and problem resolution skills
• Understanding and knowledge of common software platforms such as MS Office
• Experience with Antivirus and Antispyware tools
• Working knowledge of basic networking principles including routers, firewalls, and switches
• Experience with Windows Server 2008, 2012, and 2016 is a plus

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Technical Support Associate: Job Posting

 Technical Support Associate
Bross Group - Tempe, AZ
$13 an hour - Contract

Bross Group has a 12-month contract with a client in Tempe, AZ for a Technical Support Associate. This position is the 3rd shift (11pm-7:30am) and will work Thursday - Tuesday. Candidates can work remotely on Saturday and Sunday. This position pays $13/hr.

Being Bilingual is a HUGE PLUS


Responsible for pre-sales technical support and assisting sales staff and external customers by running and verifying complex configurations on hardware and software.

Provide pre-sales technical support to and run/verify complex configurations for internal sales staff and external customers on hardware and software.

Answer basic technical support questions for customers and sales reps.

Configure/validate basic requests from resellers.

Maintain required vendor certifications.

Respond to Alarms, perform Remote Triage on Customer on premise and Hosted Pbx and Networking systems.


Has developed knowledge and skills through formal training or considerable work experience

Entry level often for those with work experience in the skill area

Works within established procedures with a moderate degree of supervision

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Avaya PBX and Networking experience desired.

Other Skillsets such as Session Border Controller helpful

Job Type: Contract

Required experience:

Technical Support: 1 year
Networking: 1 year
Avaya: 1 year
Required languages:


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Entry Level Systems Administrator – Thornton, CO: Job

Entry Level Systems Administrator
Bross Group - Thornton, CO

No longer accepting applications for this position.

Bross Group has multiple short term contract opportunities with a client in Thornton, CO for an Entry Level Systems Administrator. Qualified candidates should have experience with customer support and troubleshooting for a wide range of user applications such as; Wi-Fi support, Printer support, desktop support, etc. This is an urgent need with the client actively looking to bring candidates onboard. This will most likely be a 2-3 month assignment.

Job Type: Contract

Job Location: Thornton, CO

Required experience:

Desktop Support: 2 years
Systems Administration: 2 years


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Desktop Support Associate – Denver (Englewood), CO: Job

Desktop Support Associate
Bross Group - Denver (Englewood), CO

No longer accepting applications for this position.

Bross Group has multiple short-term openings for a Desktop Support Associate with a client in Englewood, CO. This is urgent need and the client is actively looking to hire. Please see details below.

**Weekend work only for the month of June. 10-hour shifts on Saturday and Sundays. Rate is $15/hr**

Job Specifications:
• Installation and setup of desktop and laptops during move weekends
• Perform asset inventory on moved desktop hardware (Systems & Monitors)
Basic Requirements:
• Hands-on experience installing PC hardware and peripherals.
• Strong knowledge and experience with Windows 7, MS Office 2010+
• Excellent Microsoft Excel skills
• Excellent verbal and written skills
• Excellent customer service skills
• Demonstrated ability to follow established procedures and guidelines
• Must be flexible to work weekends with possible overtime
• Experience with PC software/hardware troubleshooting


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