Managed Services

SharePoint products and technologies is one of the largest revenue generators for Microsoft and is gaining more and more market share in the portals and collaboration sector. As a fully robust web based solution incorporating multiple areas such as collaboration, business intelligence, and systems integration it’s often hard to find the right resources to effectively manage and operate your SharePoint environments. You may also find yourself in a situation where you don’t feel the need to hire full time employees to manage your SharePoint environments due to resource allocation, budgetary constraints, or other miscellaneous reasons. At Bross Group we recognize this growing demand and offer a robust SharePoint managed services platform.

Our SharePoint managed services platform includes some of the smaller tasks such as basic administration and resolving trouble tickets to more complex tasks such as architecture, custom development, and web design. Because the needs of the business are unique and ever changing we don’t stop at the basic administration tasks. We are here to ensure the overall availability and support of your SharePoint environments but also provide the ability to adapt and mold your SharePoint environments to keep up with the demand of the business even if it requires custom development. We also understand that all businesses and needs are different so we work with you to find the right level of managed services instead of dropping your needs into the same bucket as everyone else.

At Bross Group our managed services platform consists of the following services whether your SharePoint environment exists on premise or hosted on our infrastructure:

• SharePoint Product Administration
  • Ensure availability & reliability requirements
    
  • Management of web applications, shared services, and features
  • Resolve user help requests through ticketing systems
    • The most common help requests include:
      • Site Creation/Deletion
      • Web Application provisioning/removal
      • User Access Management
      • Search functionality and optimization
  • Provide overall system support
  • SharePoint hotfixes and service pack deployments
  • IIS troubleshooting and resolution for SharePoint web applications
  • SharePoint Product upgrades
     
    
• SharePoint Product Enhancements
  • Development of custom web parts
  • Development of custom list definitions, field types, page layouts, and site definitions
  • Development of custom user controls
  • Integration with external systems through the business data catalog
  • Management and support for custom code modules and features
  • And much more
     
• Dependent Systems Administration
  • Administration of Windows Server OS on all SharePoint servers
    • This includes Windows Server hotfixes and service pack deployments
    • Windows Server upgrades
  • Administration of SQL Server and SharePoint databases
    • This includes SQL Server hotfixes and service pack deployments
    • SQL Server upgrades