Technical Support Associate: Job Posting

 Technical Support Associate
Bross Group - Tempe, AZ
$13 an hour - Contract

Bross Group has a 12-month contract with a client in Tempe, AZ for a Technical Support Associate. This position is the 3rd shift (11pm-7:30am) and will work Thursday - Tuesday. Candidates can work remotely on Saturday and Sunday. This position pays $13/hr.

Being Bilingual is a HUGE PLUS

Responsibilities:

Responsible for pre-sales technical support and assisting sales staff and external customers by running and verifying complex configurations on hardware and software.

Provide pre-sales technical support to and run/verify complex configurations for internal sales staff and external customers on hardware and software.

Answer basic technical support questions for customers and sales reps.

Configure/validate basic requests from resellers.

Maintain required vendor certifications.

Respond to Alarms, perform Remote Triage on Customer on premise and Hosted Pbx and Networking systems.

Experience:

Has developed knowledge and skills through formal training or considerable work experience

Entry level often for those with work experience in the skill area

Works within established procedures with a moderate degree of supervision

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Avaya PBX and Networking experience desired.

Other Skillsets such as Session Border Controller helpful

Job Type: Contract

Required experience:

Technical Support: 1 year
Networking: 1 year
Avaya: 1 year
Required languages:

English
Spanish

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Entry Level Systems Administrator – Thornton, CO: Job

Entry Level Systems Administrator
Bross Group - Thornton, CO
Contract

No longer accepting applications for this position.

Bross Group has multiple short term contract opportunities with a client in Thornton, CO for an Entry Level Systems Administrator. Qualified candidates should have experience with customer support and troubleshooting for a wide range of user applications such as; Wi-Fi support, Printer support, desktop support, etc. This is an urgent need with the client actively looking to bring candidates onboard. This will most likely be a 2-3 month assignment.

Job Type: Contract

Job Location: Thornton, CO

Required experience:

Desktop Support: 2 years
Systems Administration: 2 years

 

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Desktop Support Associate – Denver (Englewood), CO: Job

Desktop Support Associate
Bross Group - Denver (Englewood), CO

No longer accepting applications for this position.

Bross Group has multiple short-term openings for a Desktop Support Associate with a client in Englewood, CO. This is urgent need and the client is actively looking to hire. Please see details below.

**Weekend work only for the month of June. 10-hour shifts on Saturday and Sundays. Rate is $15/hr**

Job Specifications:
• Installation and setup of desktop and laptops during move weekends
• Perform asset inventory on moved desktop hardware (Systems & Monitors)
Basic Requirements:
• Hands-on experience installing PC hardware and peripherals.
• Strong knowledge and experience with Windows 7, MS Office 2010+
• Excellent Microsoft Excel skills
• Excellent verbal and written skills
• Excellent customer service skills
• Demonstrated ability to follow established procedures and guidelines
• Must be flexible to work weekends with possible overtime
• Experience with PC software/hardware troubleshooting

 

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