Senior User Support & Help Desk Technician – Boulder, CO: Job Posting

Senior User Support & Help Desk Technician
Bross Group - Boulder, CO

Bross Group has a fulltime internal opening for a Senior User Support & Help Desk Technician. This person will be onsite at a client location in Boulder, CO and may be required to assist with clients in Denver. Please see below for qualifications. This is an urgent need so please apply if interested.

Critical success factors and abilities:
• Proficient with Mac and PC
• Highly proficient in customer management, must understand how to prioritize requests and set client expectations
• Diagnose computer errors and provide technical support
• Troubleshoot software, hardware, and network issues
• Train end-users how to setup and use new technologies
• Backup and restore an organization's data files and systems
• Install, configure and upgrade PC software and operating systems
• Clean and repair computer hardware, such as keyboards and printers
• Communicate clearly and effectively in both written and oral form
• Ability to use remote management tools to provide technical support over the phone or Web
• Proficient with supporting O365 environments
• Proficient in supporting Google Suite environments
• Familiarity with windows systems and network technologies is plus but is not required
• A passion for Learning and for providing world-class customer service
• Enjoys fast pace work environment, and ability to multitask
• Self-starter who takes initiative, is open minded and is a team player
• Positive attitude with good energy
• Displays integrity and accountability
• Ability to manage time effectively and meet deadlines
• Great sense of humor
Experience in the following technologies:
• Solid knowledge of OSX, Windows 7, 8 & 10
• Background in working with workstations in a networked environment
• Strong troubleshooting and problem resolution skills
• Understanding and knowledge of common software platforms such as MS Office
• Experience with Antivirus and Antispyware tools
• Working knowledge of basic networking principles including routers, firewalls, and switches
• Experience with Windows Server 2008, 2012, and 2016 is a plus

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WordPress Developer – Contract: Job Posting

WordPress Developer
Bross Group - Denver, CO 80215

Bross Group has a 3-month contract opportunity with a client in Highlands Ranch, CO for a WordPress Developer. Qualified candidates will need to know WordPress / PHP / Bootstrap, and Cforms II plugin. This is an urgent need with the client actively looking to interview/hire. Please apply if interested.

Job Type: Contract

Job Location:

Denver, CO
Required experience:

WordPress: 4 years
PHP: 3 years

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Systems Administrator – Highlands Ranch: Job Posting

 System Administrator
Bross Group - Denver, CO 80215

Bross Group has a fulltime opportunity for a Senior Linux Systems Administrator with a client in Highlands Ranch, CO. Qualified candidates should have strong Linux, Redhat, and Centos experience. Experience with either Katello, Puppet, or Chef is required. Telephony or VoIP background is a Plus.

Job Type: Full-time

Job Location:

Denver, CO
Required experience:

Linux: 5 years
Puppet: 3 years
Chef: 3 years
System Administration: 5 years


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Technical Support Associate: Job Posting

 Technical Support Associate
Bross Group - Tempe, AZ
$13 an hour - Contract

Bross Group has a 12-month contract with a client in Tempe, AZ for a Technical Support Associate. This position is the 3rd shift (11pm-7:30am) and will work Thursday - Tuesday. Candidates can work remotely on Saturday and Sunday. This position pays $13/hr.

Being Bilingual is a HUGE PLUS


Responsible for pre-sales technical support and assisting sales staff and external customers by running and verifying complex configurations on hardware and software.

Provide pre-sales technical support to and run/verify complex configurations for internal sales staff and external customers on hardware and software.

Answer basic technical support questions for customers and sales reps.

Configure/validate basic requests from resellers.

Maintain required vendor certifications.

Respond to Alarms, perform Remote Triage on Customer on premise and Hosted Pbx and Networking systems.


Has developed knowledge and skills through formal training or considerable work experience

Entry level often for those with work experience in the skill area

Works within established procedures with a moderate degree of supervision

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Avaya PBX and Networking experience desired.

Other Skillsets such as Session Border Controller helpful

Job Type: Contract

Required experience:

Technical Support: 1 year
Networking: 1 year
Avaya: 1 year
Required languages:


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Asset Management Specialist: Job Posting

 Asset Management Specialist
Bross Group - Englewood, CO

$14 an hour - Contract
Bross Group has a contract opportunity for a Procurement/Asset Management Specialist with a client in Englewood, CO. This role pays $14/hr. Please apply if interested.

Required Experience:

·Extensive hands-on experience working with a catalog based procurement system to receive internal purchase requests.

·Extensive hands-on experience preparing and submitting purchase orders to external vendors.

·Extensive hands-on experience performing asset management lifecycle operations using an electronic hardware asset management system.

·Extensive hands-on experience using Microsoft Office Suite, including Microsoft Access Database.

·Expert customer service skills.

·Strong written and verbal communication skills.

·Experience creating process documentation.

·Ability to quickly understand and implement work directions as well as ability to work independently to achieve challenging goals.

Preferred Experience: ·Experience creating queries, tables, reports in Microsoft Access Database. ·Experience implementing new hardware asset management or procurement systems.

Job Type: Contract

Job Location:

Englewood, CO
Required experience:

Procurement: 2 years
Asset Management: 2 years


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Entry Level Systems Administrator – Thornton, CO: Job

Entry Level Systems Administrator
Bross Group - Thornton, CO

No longer accepting applications for this position.

Bross Group has multiple short term contract opportunities with a client in Thornton, CO for an Entry Level Systems Administrator. Qualified candidates should have experience with customer support and troubleshooting for a wide range of user applications such as; Wi-Fi support, Printer support, desktop support, etc. This is an urgent need with the client actively looking to bring candidates onboard. This will most likely be a 2-3 month assignment.

Job Type: Contract

Job Location: Thornton, CO

Required experience:

Desktop Support: 2 years
Systems Administration: 2 years


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SharePoint Architect/Developer: Job

SharePoint Architect/Developer
Bross Group - Denver, CO

Bross Group has a full-time opening for a SharePoint Architect/Engineer with candidates ideally starting in September 2017. Qualified candidates need strong information architecture and configuration skills. This person will focus on Bross Group’s Consulting and Managed Services offerings so good client facing skills are a must. Candidates will be expected to report to client sites as needed but can work remotely otherwise. Please apply if interested.

Bross Group LLC was founded in January 2004 to provide the best quality customer service within the Information Technology staffing and consulting sector. Our commitment is to offer a broad portfolio of IT and business solutions and to tailor these solutions to the specific needs of our clients. Bross Group is differentiated by its level of premier customer service, unsurpassed technology expertise, and enthusiastic people. Our ultimate focus is to deliver exceptional results and exceed client expectations.
Bross Group is a certified woman-owned business, which has the added benefit of helping our clients attain their goals for supplier diversity. We are also a small business working very hard to maintain low overhead and therefore offer high valued solutions to our customers.

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Database Developer – Golden, CO: Job Posting

Database Developer
Bross Group - Golden, CO

Bross Group has a full time opening for a Database Developer with a client in Golden, CO. Client offers flexible work from home policy.
Essential Functions:
• Contribute to data integration solution designs and development working within a small, collaborative team.
• Develop Sql Server Jobs, SSIS Packages, and T-Sql Stored Procedures to perform standard and custom data integration tasks.
• Development, production and testing of CDP deliverables, new products and software.
• Work iteratively to ensure solutions are ‘fit for purpose', complete, affordable, and can be implemented using resources available in the time required
• Collaborate with Account & Sales teams to plan and implement Project and Service Requests. Responsibilities include: functional and technical design, configuration, system testing, coordinating user testing, implementation and post-implementation support.
• Looking for someone psyched to solve technology problems, refine process, and help move the business forward
• Looking for someone who collaborates well with others and enjoys working in small, fast-paced teams.

Skills / Job Requirements:

Education & Experience:
• High-level SQL Server
• High-level TSQL
• Mid-level SSIS
• Strong understanding of relational databases, data warehousing, and information management practices.
• Agile experience a plus
• Bachelor’s degree required
• 7 years’ minimum experience delivering real world business database solutions using various tools (Microsoft SQL Server 2012-2016, MSRS, SSIS)

Job Type: Full-time
Job Location:
• Golden, CO
Required education:
• Bachelor's
Required experience:
• SSIS: 5 years
• SQL Server: 5 years
• TSQL: 5 years
• Database Development: 5 years

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Senior PHP Developer with WordPress and Drupal Experience: Job

Bross Group - Denver (Highlands Ranch), CO

Bross Group has a full-time opening for a Senior PHP Developer with WordPress & Drupal knowledge in Highlands Ranch, CO. This is an urgent need and the client is actively looking to interview. Duties include design and implementation of PHP WordPress based application services and user interface components.

Qualified candidates must have the follow skills and experience:

- Strong knowledge of PHP, HTML, SQL, JavaScript, CSS, Bootstrap, Jquery, and WordPress and minimal Drupal.
- Proven track record of building complex, scalable applications using the above technologies.
- Proven design skills
- Development in an AGILE environment
- Strong written and verbal skills and a genuine desire to document your work.

Strong candidates would also have knowledge of Streaming media, and Social Networking.

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