Technical Support Associate: Job Posting

 Technical Support Associate
Bross Group - Tempe, AZ
$13 an hour - Contract

Bross Group has a 12-month contract with a client in Tempe, AZ for a Technical Support Associate. This position is the 3rd shift (11pm-7:30am) and will work Thursday - Tuesday. Candidates can work remotely on Saturday and Sunday. This position pays $13/hr.

Being Bilingual is a HUGE PLUS

Responsibilities:

Responsible for pre-sales technical support and assisting sales staff and external customers by running and verifying complex configurations on hardware and software.

Provide pre-sales technical support to and run/verify complex configurations for internal sales staff and external customers on hardware and software.

Answer basic technical support questions for customers and sales reps.

Configure/validate basic requests from resellers.

Maintain required vendor certifications.

Respond to Alarms, perform Remote Triage on Customer on premise and Hosted Pbx and Networking systems.

Experience:

Has developed knowledge and skills through formal training or considerable work experience

Entry level often for those with work experience in the skill area

Works within established procedures with a moderate degree of supervision

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Avaya PBX and Networking experience desired.

Other Skillsets such as Session Border Controller helpful

Job Type: Contract

Required experience:

Technical Support: 1 year
Networking: 1 year
Avaya: 1 year
Required languages:

English
Spanish

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Posted in Helpdesk/Desktop Support, IT Jobs - All.